Sandwich Smarts Webinar Series

COMPLETED: Patients vs. Caregivers: How audiences drive campaign decisions. 

Key lessons from this webinar: Marketing brand or service lines requires myriad decisions throughout the entire process. Arguably the most important is the decision to speak to the patient versus the caregiver. In addition to discussing the pros and cons of focusing on each audience, this webinar provided attendees with an understanding of how each audience:

1) Impacts strategy

2) Drives media selection

3) Shapes the information captured to determine results

COMPLETED: Date and Time: Wednesday, Sept. 20th at 12 p.m.

Meet the Presenter:

Morgan & Co founder Eric Morgan, loves what he does. Eric has a rich background in newspaper, television, radio, outdoor, digital, non-traditional and promotional advertising communications with over 20 years of media strategy, planning and buying experience. These days he handles media strategy for Louisiana Office of Tourism, Hotel Monteleone, Visit Baton Rouge, and Frank D. Azar.

Eric earned an M.B.A. at Tulane University and a B.A. from Loyola University in Advertising Communications with a minor in Marketing. In demand and passionate about sharing what he knows, Eric speaks regularly at conferences, including the Southeast Tourism Society, Louisiana Hospital Association and the Louisiana Restaurant Association. Eric has taught Advertising Media Planning in Loyola University’s Communications Department. He is a fellow of Loyola’s Institute for Environmental Communications and the Institute of Politics. In 2009, the Advertising Club of New Orleans named him Top Executive of the Year.

The father of four young children, Eric is an avid hunter and fisherman. Or perhaps we should say was. These days he spends more time hunting for small shoes and chasing down a daughter and triplet boys than he does on Louisiana’s beautiful waterways and marshes.

Below are past Webinars from our 2015, 2016 and 2017 series along with links to slides from the presentation.

Monday, June 14, 2017

Didn’t get a chance to view our June 14th webinar? Take a look at the slides and watch the recording below so you don’t miss out on any of the valuable information shared. The webinar featured two presenters with strong backgrou18057152_10155242222009028_3845133816314913793_nnds in healthcare marketing and communications.

Topic: Best In Show: An Inside Look at Last Year’s Pinnacle Award Winner

Have you ever wondered what goes into being the Pinnacle Awards “Best In Show” winner? Join the team of Silver Cross Hospital to learn how the Warren-Sharpe Community Garden/Urban Farm came to be with the help of the Silver Cross Healthy Community Commission. And, hear about the decision process and what went into making the Pinnacle submission stand out as “Best In Show.”

For more information on the presenters, read their career bios below. View details of Silver Cross Hospital’s Warren-Sharpe Community Garden/Urban Farm “Best In Show” award-winning work here.

View the slides here.

Watch the recording here.

Meet the Presenters:

Tracy Simons

Simons, TracyTracy Simons is the Director of Marketing and Community Relations at Silver Cross Hospital in New Lenox, Illinois—a 100 Top Hospitals National Award winner for 7 consecutive years. She joined Silver Cross in 1997 as the Manger of Marketing and Community Relations and was promoted to Director in 2002.

A talented and innovative communications expert, Tracy has led her team to win several national and state advertising and marketing awards for Silver Cross. In 2007, Tracy worked with her colleagues at Silver Cross to obtain state approval for a 289-bed replacement hospital which opened in 2012. She oversaw all the communications and numerous special events leading up to the relocation and opening of the new hospital and state-of-the-art cancer center in partnership with University of Chicago Medicine. In addition to the Cancer Center, she currently oversees the marketing efforts for the hospital’s successful partnerships with The Rehabilitation Institute of Chicago, Ann & Robert H. Lurie Children’s Hospital, and Northwestern Medicine for neurosciences. A results-driven leader, Tracy has a wealth of experience in both traditional and new media strategies and tactics to promote the hospital as well as its affiliated and employed physicians.

Always looking for creative ways to partner with the community, she was instrumental in securing the naming rights to Silver Cross Field – a sponsorship which has garnished a publicity value more than triple the Hospital’s investment. And she helped to create the Silver Cross I Matter™ program, which rewards women with discounts at over 100 local businesses for getting their annual health screenings.

As an advocate for the Hospital, Tracy has held many leadership positions within the community including President of the New Lenox Chamber of Commerce. She has served on the Board of Directors for the Joliet Chamber of Commerce and Industry’s Council for Working Women and the Tinley Park Lioness Club and as Chair of the Ambassadors Program for the Frankfort Chamber of Commerce. She also volunteered for many years as a Girl Scout Leader and with Boy Scouts.

With 25 years of strategic healthcare marketing and public relations experience, Tracy is a Past President of the Illinois Society for Healthcare Marketing and Public Relations (ISHMPR) and has served on the Conference Planning Committee for the Society for Healthcare Strategy and Market Development (SHSMD). Prior to joining Silver Cross, Tracy worked as a Community Relations Coordinator at St. Francis Hospital and Health Center in Blue Island—now MetroSouth, and as the Marketing Director at BackDocs – a chiropractic practice.

She holds a Bachelor of Arts degree in Communications from Valparaiso University and received her Master’s in Business Administration (MBA) degree from the University of St. Francis in Joliet, Illinois.

Originally from Tinley Park, Illinois, Tracy and her husband, Scott, currently reside in New Lenox with their three children. Together, they own Pastime Sports Academy, an indoor baseball and softball training facility for athletes of all ages.

Leslie Newbon

Leslie NewbonLeslie Newbon is the Senior Community Relations Coordinator at Silver Cross Hospital in New Lenox, Illinois— a Truven Health Analytics 100 Top Hospitals National Award winner for seven consecutive years. She joined Silver Cross in 2013.   She is responsible for maintaining and cultivating community connections, building new partnerships, increasing public awareness about health services, coordinating special events along with implementing community outreach programs.

Over the past four years, Leslie has worked closely with the Silver Cross Healthy Community Commission, overseeing the grant and scholarship program. The Commission has provided more than $2.15 million in grants and scholarships to several local organizations and agencies including the National Hook-Up of Black Women (NHBW), Building Bridges Program, Joliet Junior College, University of St. Francis, Will County Workforce Investment Board’s Work Certified program, Joliet Community Action Network Male Mentoring Program, NAACP, Delta Sigma Theta and Alpha Kappa Alpha Sororities, Harvey Brooks Foundation, Forest Park Community Center, Spanish Center, the Hispanic Coalition of Will and Grundy Counties and the Warren-Sharpe Community Center.

In 2009, Silver Cross Hospital in partnership with NHBW established the Reading for Life Literacy Program, a grassroots initiative to raise the literacy level of children in the poorest area of the city—the eastside of Joliet.   As a community advocate, Leslie continues to support these efforts through partnerships with book distribution companies and book drives. Over the last several years, the Reading for Life Literacy Program has provided free access to 65,000 books for more than 23,000 children and adults in the Joliet community through the Reading Rooms, day care centers, churches and community events.

Since 2013, Leslie has worked with the marketing team at Silver Cross Hospital to win several national and state advertising and marketing awards for Silver Cross.

As a member of several professional and service organizations, Leslie currently serves on the Board of Directors for Easter Seals of Will County, member of the United Way of Will County Impact and Investment Council, and executive committee member of Will County Mobilizing for Action through Planning and Partnerships (MAPP).

She holds a Bachelor of Science degree from Lee University.

Wednesday, February 15, 2017

Your Brand is about ‘Heartbeat,’ Not Chest Beat

February 15th, 2017, 12:00 p.m.

By: Rob Rosenberg, President Springboard Brand & Creative Strategy

Healthcare organizations are constantly beating their own chests and telling people about their services, however, these claims often go right over the heads of consumers or wind up in the “land of undifferentiation” with other providers in the marketplace. Branding is not about chest beating; it’s about creating a heartbeat and engaging consumers with key ideas and messages that touch their “sweet spot.” This presentation will explore how consumers define “heartbeat” brands and the characteristics they look for from hospitals. Importantly, we’ll also discuss how this same philosophy applies to internal communications and external branding as well.


Rob Rosenberg is President and Brand Strategy Director of Springboard Brand & Creative Strategy, a healthcare focused branding and communications firm located in the northwest suburbs of Chicago. Rob is a frequent speaker at national healthcare marketing conferences and is regularly featured in trade publications on the subjects of brand development, advertising and social media. Rob has authored articles and textbook selections for Health Leaders Media and currently writes Springboard’s award- winning hospital branding blog. Rob has a B.A. degree in Communications from the University of Kentucky and is a graduate of Northwestern University’s Institute of Advanced Advertising Studies.

Click here to view the slides 

Wednesday, September 21, 2016

Bridging Worlds: The Future Role of the Healthcare Strategist

September 21, 2016 at 12 PM

By: Ruth Padilla Portacci – Society for Healthcare Strategy & Market Development (SHSMD) Board Member

Everyone knows that the health care landscape is shifting rapidly—that the field is in the midst of a radical transformation and the rate of change is accelerating. Healthcare strategists, and their senior leaders, are tasked with anticipating the implications of ongoing changes and then applying their findings to their markets. This webinar will help health care organizations approach health care strategy issues in the coming years with new insight into how hospitals and health systems should understand, react to, and anticipate broad marketplace trends.

This webinar is over.

Click here to view the recording of this webinar. 

Click here to view the slides.

Click here for SHSMD advance workbook. 

Click here for Bridging Worlds Skills Tools Poster

Thursday, March 19, 2015

K.I.S.S. Your Old Content Marketing Goodbye

Presented by Jon Headlee, Ten Adams

Are you ready to engage and educate your audience and own the local online healthcare conversation? Then pull up a chair and let’s have a conversation on how to get the most from your content marketing. Content has increasingly become the foundation of many hospital and healthcare organizations’ marketing efforts, and rightfully so. It can be one of the most effective ways to build trust in your brand as well as create a connection and conversation with your audience, if done right. But if you’re like most healthcare marketers, you’re being asked to do more with a lot less, presenting you with challenges like:

  • You’re doing digital content now but the goals seem unclear
  • It’s a struggle to create all the necessary content
  • You’re overwhelmed with too many digital options
  • The term “digital” feels disconnected
  • You’re challenged with getting your executive team to buy in

We’ll show you how to navigate these challenges so you can set up your digital content for success. Pulling from our own campaign successes and best practices, we’ll share examples of doing it right plus some awesome tips for keeping it simple, including:

  • Building your content marketing strategy around service lines
  • Creating a blog to serve as a hub for all strategic content
  • Driving user activity and conversion while building relationships, trust and connections

This webinar is over.  To see the slides from this webinar, please click this link.

Thursday, January 29, 2015

Panoramic PR: How to Effortlessly Transform Ordinary PR into Captivating 3D Marketing

Presented by  Barbara Rozgonyi,  CoryWest Media, LLC 

Travel into the world of 3D marketing via Panoramic PR [Personality + Reputation].  Learn how to convert basic press releases into multi-purpose marketing tools that will save you time and deliver 3D results.  All attendees will receive a 3D marketing/PR planning guide.

  • Learn how to revise outdated, traditional press releases into a modern, vibrant social news release format that commands attention.
  • Discover how to repurpose publicity as a marketing tool across direct, digital and dynamic channels to make the most of your PR efforts.
  • Find out how to reach traditional and new media, in unexpected places, to expand your reach.

This webinar is over.  To see the slides from this webinar, please click this link.